Karrier Portál

Governance Expert

Budapest

NN Hungary is looking for a talented and open-minded professional to join our IT team as a Governance Expert. In this position, you will be responsible for the real time operations of the company’s IT business systems and infrastructure and you will have a key role in the creation, implementation and maintenance of NN’s ITIL-based service management.

Responsibilities

  • Implementation and governance of the service delivery (including the re-implementation of ITIL processes in ServiceNow tool);
  • Operate the company’s IT business systems and infrastructure, end-to-end accountability for its performance;
  • Ownership of the following ITIL processes: configuration management, change management, incident management, problem management and active support of the Service Delivery Manager;
  • Provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue;
  • Manage incidents and problems properly to minimize the impact and proactively monitor critical incidents and problems with guiding proper actions with IT Security;
  • Ensure transparent IT service within agreed SLAs and lead continuous improvement activities related to service delivery.

What matters to us

  • 3-5 years’ experience in service delivery/service management;
  • ITIL certificate and/or relevant work experience;
  • University/College degree in Computer Science, IT or relevant field;
  • ServiceNow (SNOW) knowledge;
  • Outstanding communication skills, ability to negotiate between different teams;
  • Project management skills;
  • Fluency in English.

What matters to you

  • Challenging and complex tasks to deepen your professional knowledge and experience;
  • Opportunity to take part in the creation and implementation of NN’s service management;
  • Being part of a multinational and agile company;
  • Competitive remuneration;
  • Flexible working hours;
  • Company laptop;
  • After probation period in addition to the base salary: Cafeteria, health insurance, NN’s group life and accident insurance;
  • Yearly performance based bonus.

Required for application

  • In case you are interested in the position please register and apply to this position via NN Career Portal. Your files will be handled confidentially. Due to the pandemic, the entire selection process is held 𝗼𝗻𝗹𝗶𝗻𝗲.

Details of position

Job ID: 2606
Position name: Governance Expert
Place of work: Budapest
Job contract type: Permanent contract
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